Wondering if your returned item has reached our warehouse? Read on to find out how you can track your returns.
Note: You must keep a record of the receipt from SF Express or 7-Eleven for tracking your return parcel!
i) For 7-Eleven Drop Off (Hong Kong Returns)
- Take note of the tracking number found in your email.
- Please note that returns via 7-Eleven drop off usually take 5-7 working days before your return parcel arrives at our Warehouse.
- To track your return parcel, please visit this link and follow the instructions.
ii) SF Express Service Drop off (Macau Returns)
- Please note that returns via SF drop off usually take 3-5 working days before your return parcel arrives at our Warehouse.
- To track your return parcel, please visit this link.
Once our return processing team is handling your return parcel and exchange/return request, you will receive an email notification from us. Read on to learn more about return processing time frame.
Note: Returns made with any other delivery provider (including normal post) will not be paid by ZALORA.