Wondering if your returned item has reached our warehouse?
In order to track your return parcel, please keep a record of the receipt from courier or 7-Eleven! Otherwise it would take extra time to trace for your return parcel.
i) For 7-Eleven Drop Off
- Please note that returns via 7-Eleven drop off usually take 5-7 working days before your return parcel arrives at our Warehouse.
- To track your return parcel, please visit this link and follow the instruction.
ii) SF Express Service (Pick up/Drop off)
- Please note that returns via SF pick up/drop off usually take 3-5 working days before your return parcel arrives at our Warehouse.
- To track your return parcel, please visit this link.
Once our return processing team is handling your return parcel and exchange/return request, you will receive an email notification from us. Read on to learn more about return processing time frame.
Note: Returns made with any other delivery provider (including normal post) will not be paid by ZALORA.