To help enhance the safety of customers and employees in the midst of increasing outbreak of COVID-19 in the community, S.F. Express suspends the to-door delivery service in 7 areas on 13-07-2020, including Choi Hung, Choi Wan, Diamond Hill, Wong Tai Sin, Lok Fu, San Po Kong and Tsz Wan Shan, until further notice. Customers could collect parcels from our service outlets or mobile collection points. We sincerely apologize for any inconvenience or delay it might cause.
In order to minimize the risk of spreading infectious diseases, pick-up and delivery service will be temporarily suspended for following locations: all hospitals, clinics, quarantine centers and "buildings in which confirmed cases of novel Corona Virus infection have stayed during the symptomatic phase in the past 14 days". Alternatively, our delivery team will be able to hand over the parcel at the building lobby /designated locations.
Itching to get your hands on your newest purchase?
If you placed your order using Guest Checkout and don’t have a ZALORA account, please create a ZALORA account to track your order.
See how close you are to receiving your package by tracking your order using any of the following channels:
- Mobile App
- On the bottom navigation panel, click on "Account" > "My Orders"
- Click "Track Orders" on the order you wish to track.
- On the side menu, click on "My Orders"
- Click "Track Package" on the order you wish to track.
Hover over "Menu" then click on "Track My Orders".
A. If you are NOT logged in:
1. Key in your order number (9-digit)
2. If your package has been shipped, there would be a live tracking link where you can access detailed information about your order status.
B. If you are logged in:
1. Go to "Track Package" on the order you wish to track.
S.F. Express at +852 2730 0273 (Hong Kong) or +853 2873 7373 (Macau)
Kerry Express (TGX) at +852 3513 0888 or +852 3977 3888