Don’t think your order is right for you? Don’t sweat it! ZALORA offers free and easy returns within 30 days after delivery – no questions asked! Click on below options for more information:
Please also ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE and the following conditions are met:
Want to know how long the return process would take? We've outlined the time frame for you HERE.
You can choose one of the following return options: (All costs will be paid for by ZALORA)
i) Any S.F. Express Service Centres or Stores across Hong Kong
ii) Drop off your return parcel at designated 7-11 convenience stores
Return Address (NO drop-off service):
Unit B, 18/F, Wah Ha Factory Building
No.8 Shipyard Lane
Quarry Bay, Hong Kong
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product. If the desired size and/or colour is out of stock, we will proceed refund for the returned item.
Items Sold by Sellers and in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.
Here is a quick returns checklist for your reference:
1. Is the item within 30 days from the day you received it?
2. Are the tags intact and attached to the item?
3. Is the item in the same condition, unwashed, unworn, as when it first arrived?
4. Is the item still in its original packaging?
5. Does the item fall into the list of non-returnable items, seen here
6. Have you completed the returns slip, in clear, legible handwriting?
7. Is the item packed neatly and securely, together with the returns slip, ready to be returned?
The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you are ready to make the return of your shopping back to us!
Refunds are typically issued via your preferred refund method indicated while filling up the Online Exchange and Return request or on the return slip. By default, the mode of refund is your original payment method, except Cash on delivery via Store Credit. You can also choose to be refunded via Store Credit.
Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
- ZALORA reserves the rights to withhold any refunds if your original item have not reached our warehouse
- Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Wallet Credit.
- If your exchange item is unavailable, we will proceed to refund you fully in Store Credit.
- The refunded store credit used in new order can only be refunded as store credit.
You will receive an email notification when your refund is processed.