From 1st May, S.F.Express no longer accept return for ZALORA Hong Kong parcel. Please proceed return using 7-Eleven, Circle K, or Alfred Smart Locker. which QR code will be sent via email after submit Online Return Form. Shipping fees will charged to customer if using S.F. Express.
Customers in Macau: Please drop off at S.F. Service Center - 853A G/F, 3B Veng Fung Industrial Building, Rua Cinco Bairro Da Areia Preta, Macau.
Don’t think your order is right for you? Don’t sweat it! ZALORA offers free and easy returns within 30 days after delivery – no questions asked!
Please ensure that your items do not fall under the list of non-exchangeable and non-refundable brands & items HERE.
Here is a quick returns policy checklist for your reference:
- Is the item within 30 days from the day you received it?
- Is the item in the same condition, unwashed, unworn, as when it first arrived?
- Are the tags intact and attached to the item?
- Is the item still in its original packaging?
- Have you completed the online return form?
- Is the item packed neatly and securely, together with the invoice (sold by Sellers' item ONLY), ready to be returned?
The item remains in your care before it gets back to us. Please do ensure that utmost care is taken when preparing the item to be returned to us. Once you have checked that everything is in place, you are ready to make the return of your shopping back to us!
Click on below options for more information:
- Exchange Eligibility
Exchanges are only available for size and/or colour of the same style. Exchanging for a different product is strictly not allowed. We recommend to return your original item for a refund and place a new order for the different product. If the desired size and/or colour is out of stock, we will proceed refund for the returned item.
Items Sold by Sellers and in the Non-Exchangeable & Non-Refundable Items & Brands list are not available for exchange, unless stated otherwise.
- Refund Policy
Refunds are typically issued via your preferred refund method indicated while filling up the Online Exchange and Return request. By default, the mode of refund is your original payment method, except Cash on delivery via Store Credit (any incorrect and/or incomplete entries will be refunded entirely to Store Credit) You can also choose to be refunded via Store Credit.
- For Exchanged order, cancellation or return for refund will be via Store Credit.
Using the table below, see what refund options are available to you. You will receive an email notification once your refund is processed.
Want to know how long the return process would take? We've outlined the time frame for you HERE.
- ZALORA reserves the rights to withhold any refunds if your original item has not reached our warehouse
- Ensure that refund details given are correct and complete. Any incorrect and/or incomplete entries will be refunded entirely to Wallet Credit.
- Exchanges are not allowed if the price difference is more than 20%.
- If your exchange item is unavailable, we will proceed to refund you fully in Store Credit.
- The refunded store credit used in new order can only be refunded as store credit.
You will receive an email notification when your refund is processed.