Shipping Fees

At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery.

Effective 10 September 2019, the free shipping threshold has changed from HK$ 200 to HK$ 299.

Free shipping will be offered:
1) if you purchase from "Sold by ZALORA" with a total above HK$ 299
2) if you purchase from "Sold by Seller" (per Seller) with a total above HK$ 299

Kindly note that for orders consisting of items from both "Sold by ZALORA" and "Sold by Seller", free shipping only applies when the order value of "Sold by ZALORA" items are above HK$ 299, after all discounts and vouchers have been applied.

Items from "Sold by Seller" DO NOT contribute to the free shipping threshold. All shipping fees for "Sold by Seller" items will be calculated separately from "Sold by ZALORA" items, and per Seller (brand). Here is an example for your reference:

1. Scenario 1: Your "Sold by ZALORA" and "Sold by Seller" items are less than HK$ 299
    

   1. "Sold by ZALORA" item's value is under HK$ 299 – so you have to pay HK$ 40 shipping fee.

      

   2. "Sold by Seller" (brand A) item's value is under HK$ 299 – so you have to pay HK$ 40 shipping fee.

      

   3. "Sold by Seller" (brand B) item's value is under HK$ 299 – so you have to pay HK$ 40 shipping fee.

      

   4. Since all three item's are below HK$ 299 from their respective "Sold by...", the shipping fee from each item will accumulate to HK$ 120 (HK$ 40 x 3).

      

2. Scenario 2: Your "Sold by ZALORA" and "Sold by Seller" (brand A) items are more than HK$ 299  but your "Sold By Seller" (brand B) item is less than HK$ 299 
    

   1. "Sold by ZALORA" item's value is more than HK$ 299 – so shipping fees will not be charged.

      

   2. "Sold by Seller" (brand A) item's value is more than HK$ 299 – so shipping fees will not be charged.

      

   3. "Sold by Seller" (brand B) item's value is under HK$ 299 – so you have to pay HK$ 40 shipping fee.

      

   4. Since only one item is below HK$ 299 from their respective "Sold by...", the shipping fee is only HK$ 40.