Shipping Fee Policy

At ZALORA, we keep our shipping fees to a minimum so that you get more bang for your buck! If you spend above a certain amount, you will qualify for free delivery. However, this minimum spend is only applicable after discounts and vouchers have been applied.

1. Sold by ZALORA
    

   1. Entire shopping cart costing over HK$ 299 merits free shipping. If your order is below HK$ 299, a shipping fee will be applicable to you.

2. Sold by Seller
    

   1. Shipping fees for third-party Sellers are a little trickier since they are charged on a per Seller basis. This means that for every set of items from the same third-party Seller, a shipping fee will be applicable to you.

      Free shipping will be offered if you purchase from "Sold by Seller" (per Seller) with a total above HK$ 200.

3. Mixed Orders (Items "Sold by ZALORA" + "Sold by Sellers")
    
   1. To obtain free delivery for your mixed basket, check that all items "Sold by ZALORA" sum up to more than HK$ 299 and that all items sold by each third-party Seller (if you're buying from multiple third-party Sellers) exceed HK$ 200.

   2. Scenario 1

      Serena ordered 5 items - 2 are from Mango (Sold by ZALORA), 1 is from Sunnydaysweety (Sold by Seller A), and 2 are from Innisfree (Sold by Seller B).

      

      

   3. Scenario 2

      Blair ordered 4 items - 2 are from Banana Republic (Sold by ZALORA), 1 is from Arte Madrid (Sold by Seller A), and 1 is from Bare Minerals (Sold by Seller B).

      

      

Returning an item? Head to our Shipping Fee Waiver Policy to check if you still qualify for free delivery.