Missed a delivery attempt from us? Don't worry, we'll make a maximum of two delivery attempts to deliver your order! If we fail to reach you at your specified shipping address, our delivery provider will leave you a message or give you a call. A re-delivery will be attempted on the next consecutive working day.
You can always find contact or hotline of our delivery provider in the email once order has been shipped !
*All parcels not delivered in 12 calendar days after shipped will be treated as failed delivered orders. Couriers will send back all failed delivered orders for return and refund if applicable. No reorder and redeliver will be arranged once the parcels reached ZALORA Warehouse.