ZALORA offers free and easy exchanges and refunds/returns – no questions asked! Ensure that your item fulfills the conditions below and is not in the Non-Exchangeable & Non-Refundable Items & Brands.
There are just 4 easy steps to exchange and/or refund/return online!
i) Fill in an online request, please click HERE for reference.
Please return your item(s) within 3 days as reservations for exchange items are for a limited time only!
Note: We apologize for any inconvenience caused as this feature is currently only available via Desktop & Mobile Web.
ii) Fill up the return slip included in your package. Indicate legibly:
- return reason OR
- exchange size and/or color
Pack your items and the return slip back into our reusable ZALORA bag and pass your parcel to 7-Eleven or SF.
P.S: For easy self-tracking and for us to assist you better, please keep a record of the Return Slip from courier or 7-Eleven. Otherwise it would take some time to trace for the return parcel.
Go to selected 7-11 Convenience Store or SF Express Store to enjoy free return shipping!
i) For 7-Eleven Drop Off
- Please click here to find the 7-11 convenience stores with ZALORA return service across Hong Kong.
- To track your return parcel, please visit this link and follow the instruction.
ii) SF Express Service (Pick up/Drop off)
- Please visit S.F. Express website to check all S.F. Express Service Centres or Stores across Hong Kong.
- To track your return parcel, please visit this link.
Note: Returns made with any other delivery provider (including normal post) will not be paid for by ZALORA.
Lastly, look out for an email notification once we have received your return item(s) at the Warehouse!