HOW TO RETURN
In order to provide you with the best possible online shopping experience, ZALORA offers a simple, hassle-free 30-day free return policy. Please kindly make sure the item must not fall under the list of Non-Exchangeable & Non-Refundable Items & Brands.
If for any reason you are not satisfied with your purchase, you can return your order to us for a full refund. Please make sure you have read Return Policy carefully. Click here to print the Returns Form and simply follow the instructions below for FREE returns:
1. 7-11 Convenience Store (Drop Off)
** Please click here to find the 7-11 convenience stores with ZALORA return service across Hong Kong.
To track your return parcel, please visit this link and follow the instruction.
2. SF Express Service (Pick up/Drop off)
Please note that returns made with any other delivery provider (including normal post) will not be paid for by ZALORA.
Return Address (NO drop-off service)
Unit B, 18/F, Wah Ha Factory Building
No.8 Shipyard Lane
Quarry Bay, Hong Kong
It usually takes up to 5 working days for your returns to reach our warehouse. Please retain all proof of postage or drop-off until we have confirmed by email that your refund has been processed. Once we have received your returned item(s) in an acceptable condition, a confirmation email will be sent to you when we completed the refund.