We are one with everyone across South East Asia and the world as we take action against COVID-19. As we prioritise the safety of our customers, partners, and the community we share, we are implementing several preventive measures effective immediately and until further notice:
- Work from home implemented for ZALORA employees.
- Regular sanitation of our warehouse and fulfillment center, including workstations and mobile devices your orders might touch.
- Enforced temperature checks at all entry and exit points, and sanitizers made available at major access areas.
- Social distancing for all our warehouse personnel and delivery partners. Riders are asked to drop off your order at a safe distance, and step back when you come to retrieve your package. Our riders may ask to take your photo instead of getting your signature.
Our website and app will continue to remain online throughout this period. Please do expect some delays in delivery and returns as we continue to clarify the restrictions on movement.
- Express shipping is temporarily unavailable.
Our customer service team is here to help with any queries you may have during this time.
- Chat with us here on Mondays to Fridays, 8AM to 12MN.
- Send us an email here 24/7 and we will respond on the next working day.
We appreciate your support and understanding as we all navigate through this time. Safe shopping, everyone!